Changing credit card
If your payment is declined and you want to change your credit card, please write to the Customer Support to get a personalised link to change it.
Removing your credit card
Due to technical limitations, we cannot remove your credit card from your account.
When you pay through PayPal or Stripe, they (PayPal and Stripe) are the services that have access to your credit card information - we only gain permission to charge you through their service.
Because of that, we do not store or obtain any of your credit card information, and thus we cannot delete it from anywhere.
If you want your credit card information removed from those services, you will need to contact Stripe or PayPal.
However, if you want to cancel your membership to avoid further charges it is always possible to do so from your profile settings page.
If you have further questions about your credit card, please reach out to our customer support at firstname.lastname@example.org or submit a request here at the Help Center.